Terms and Conditions

Privacy Policy

This privacy policy has been drafted to better serve those concerned with how “personally identifiable information” (PII) is used. PII, as described in US privacy and information security law, is information that can be used alone or in combination to identify, contact an individual. Please read our privacy policy carefully to clearly understand how we collect, use, protect or handle your personal data in accordance with our website.
What personal data do we collect from people who visit our website?
When you order or browse our website, as the case may be, you may be asked to enter your name, email address or other information to help you with your experience.
When do we collect data?
We collect data from you when you subscribe to our newsletter, or fill out a form on our website.
How do we use your data?
We may use the data we collect from you when you register, make a purchase, subscribe to our newsletter, respond to a survey or a marketing communication, browse the website, or use certain other website features in the following ways:
To improve our website so as to better serve you.
To better serve you by responding to customer service requests.
Competition management, promotion, survey or other website feature.
How do we protect your data?
Our website is constantly checked for security holes and known vulnerabilities so that your visit to our website is as safe as possible.
We use regular malware scanning.
Your personal data is under secure networks and only accessible by a limited number of people who have special access rights to such systems and are required to keep the data classified. Furthermore, all data you provide is encrypted using Secure Socket Layer (SSL) technology. Our company has installed an Information Security Management System in accordance with the requirements of the International Standard ISO 27001:2013.
We implement a variety of security measures when a user enters, submits or accesses their data to maintain the security of your personal data.
All transactions are processed through a provider and are not stored or processed on our servers.
Do we use “cookies”?
Yes. Cookies are small files that a website or its service provider transfers to your computer’s hard drive through the web browser (if you allow it) that allows the website’s or service provider’s systems to recognize your browser, record and remember certain information. They are also used to help us understand your preferences based on previous or current website activity, which allows us to provide you with improved services. We also use cookies to help us gather aggregate data about site traffic and site interaction so we can offer better experiences and tools in the future.
We use cookies to:
Understand user preferences for future visits.
Track ad performance.
You can choose to have your computer warn you every time it allows a cookie, or you can choose to disable all cookies. This is done through your browser settings. If your browser is a little different, please refer to your browser’s Help menu to find the correct way to modify cookies.
If you disable cookies, the user experience will not be affected.
Disclosure to third parties
We do not sell, trade or otherwise transfer your personal data to third parties unless we provide users with notification. This does not include partners who host websites and other parties who help us operate our website, conduct our business, or serve our users, as long as the parties agree to keep this data classified. We may also release data when release is appropriate to comply with the law, enforce our website policies, or protect our or others’ rights, property, or safety. However, data about non-visiting staff may be provided to other parties for marketing, advertising or other uses.
Third party links
We do not include or offer any third party products or services on our website, except for friendly partner websites.
Google’s advertising requirements can be summarized in the Google Ads Principles. They are implemented to provide a positive user experience. https://support.google.com/adwordspolicy/answer/1316548?hl=en
We, along with third-party vendors such as Google, use first-party cookies (such as Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to collect data about user interactions with ad displays and other advertising service features related to our website.
Users can set preferences for how Google advertises to you using the Google Ads Settings page. Alternatively, you can opt out of visiting the Network Advertising Initiative Opt-out page or add the Google Analytics opt-out browser add-on.
We agree with the following:
Users can visit our website anonymously.
Once this privacy policy is created, we will add a link to it on our home page or at least on the first important page after entering our website.
The Privacy Policy link includes the word “Privacy” and can easily be found on the page we specified above.
You will be notified of any Privacy Policy changes:
On the Privacy Policy page
It may change your personal data:
Send us an e-mail
How does our website handle Do Not Track messages?
We agree not to track messages and not to track, install cookies or use advertising when a Do Not Track (DNT) search engine is in place.
Does our website allow third-party behavioral tracking?
It is also important to note that we do not allow third-party behavioral tracking.
We collect your email address in order to:
Submit information, respond to questions and/or other requests or questions
Ordering processes and sending information and updates about orders
Send you additional information about your product and/or service
Subscribe to our email list or continue to send emails to our customers after the initial transaction has been made.

If at any time you would like to unsubscribe from receiving future emails
Follow the instructions at the bottom of each email and we will immediately remove you from ALL emails.

Rights and remedies
Under applicable data protection law, you have the right to
(i) check whether and what kind of personal data we have about you and access or request copies of this personal data,
(ii) demand correction, completion or deletion of your personal data that is inaccurate or obtained by means that do not comply with applicable regulations,
(iii) request that we restrict the collection, processing or use of your personal data,
(iv) in exceptional cases, to not allow for legitimate reasons the processing of your personal data,
(v) the extent that the processing of your personal data is based on your consent and to request the transfer of your data,
(vi) know the identity of third parties to whom your personal data has been transferred and
(vii) provide instructions on how to manage your personal data after your demise.
In any case of violation, but also in cases where you wish to exercise your rights above, you can either contact us at +30 2313 252520 or send a relevant e-mail to the address info@customlab.gr so that we can be informed about the violation and send you the relevant form you must complete to exercise your rights. In such a case, we respond to your request within a period of one month, unless the request is particularly complex or there is a number of similar requests. Where the invocation of your right is not satisfied, for more information about your rights as well as about the General Data Protection Regulation, 2016/679 of the European Union, by which they are governed, you can contact the Data Protection Officer of the company in the following details: Giourkas A. Athanasios, Lawyer-DPO, ERMOU 65 Thessaloniki, Contact phone: +30 6982447494, Email: athanasiosgkiou@gmail.com

The Company reserves the right to unilaterally modify, renew or revise the Personal Data Protection Statement, whenever it deems necessary and always in accordance with business ethics. The modification or renewal will be effective from the moment this text is updated regarding any change or modification. In such a case, the User’s consent will be requested again. This Privacy Statement is governed by Greek Law. The courts of Thessaloniki will be exclusively responsible for the resolution of any dispute arising from this.

Contact the DPO
Giourkas A. Athanasios, Lawyer-DPO, ERMOU 65 Thessaloniki, Contact phone: +30 6982447494, Email: athanasiosgkiou@gmail.com